Vendor FAQ
Q - Why do I have to register before I can submit a title for sale?
A - We need to have your details so that we know who is submitting the titles and that everything is genuine.
Q - Do we have to pay to register?
A - No. You do not pay to register and you do not pay to display a title. You agree to pay a commission on titles that are sold following display.
Q - How does the charge scheme work.
A - We receive a copy of bids that come in. We email you later to check that a sale was effected and then bill you.
Q - I don't want to receive orders for small quantities. How do I handle this?
A - There is a minimum order quantity field which can be filled in for each title. The buyer must meet or exceed this number when bidding. Sometimes a buyer will bid on a number of titles that are on offer from several vendors and this may result in a low value bid for a vendor. In this case you can email the buyer to explain that the individual bid is uneconomic.
Q - Will it be worth the effort?
A - It will definitely be worth the effort. A title takes less than 60 seconds to set up, it costs nothing to display (commission only if you sell) and the price realised may be as high as 20% of retail.
Q - Do I have to reply to each email I receive from a bidder?
A - It would be nice if you did, but we cannot enforce it. If you begin to get a large number of unrealistic bids (for small quantities or at unrealistic prices), please let us know. We are as anxious as you to keep this in the commercial arena.
Q - How long can I wait to see what bids come in?
A - As long as you like, but we think that buyers will put time limits on their offers. We think that good titles will go very quickly and hanging on in the hope of making a little more may not be wise.
Q - If I get no bids, can I drop the suggested bid price?
A - Yes.
Q - How long will my titles be on display?
A - There is no limit at present, but we like to delete titles that are not attracting offers or mark them as "withdrawn".
Q - Can I resubmit a title that has not sold at the end of the display period?
A - If the title has been deleted, yes. If the title is marked as "withdrawn", only we can reinstate it.
Q - Why cannot I resubmit a title that has appeared once but which has not sold?
A - If you have reduced the suggested bid price as the display time limit approaches, and there are still no bids, then maybe this is a title that just has to be pulped.
Q - Are you aiming to replace the remainder dealers.
A - No. Some of them are customers. They are as entitled to bid as anyone else and they are geared up to taking large quantities. Some booksellers insist on seeing the book before placing an order. We can only show the image. However the titles displayed can be seen by any number of potential buyers so the vendor should get the best price available in the market.
Q - What is to stop me submitting a title that I am not remaindering, just to see what price it will fetch?
A - We now have a category of sale called Deep Discount which is generally accepted in the trade and indicates that the book is still in print and available in singles through normal trade channels.
Q - I would like to use the service to offload some of my stock without calling them remainders?
A - See above. This is where you classify a book as Deep Discount.
Buyer FAQ
Q - Why do I have to register before I can submit a bid?
A - So that the buyer can receive, automatically, the commercial details needed to confirm that the bid is genuine.
Q - If I have never bought from a particular vendor before, how will my bid be treated?
A - That is up to the vendor. If you are an unknown buyer you need to show your willingness to complete the purchase. Apart from your registration details (which the vendor will receive), you may wish to add a brief text message to your bid to explain your interest. The vendor may raise a proforma invoice, requesting payment before the goods are shipped.
Q - If I want a smaller fraction of the quantity offered, how much should my bid price be?
A - If you meet the minimum order quantity set by the publisher, and if you are quick to respond to the title's first appearance, a good offer for even a small quantity may well be accepted because a bid for the whole is always subject to the physical stock available at the time of invoicing. A vendor will probably take the opportunity to maximise the sale proceeds by accepting your offer and then selling the rest as a bulk disposal.
Q - If a vendor accepts an offer that I made several weeks ago and I no longer want the books, what do I do?
A - This is no different to your placing a normal trade order and receiving the books after a delay. We suggest that you attach a few words to your bid to say how long your bid is open.
Q - What are my returns rights?
A - All remainders are sold "firm". There are no returns rights. If there are serious physical faults with any of the books, the usual trade conditions for faulty copies should apply.
Q - Will vendors respond to every bid I make, even if I am not successful?
A - Unfortunately this is not under our control. Most of them will because they value their customers. Others may be less caring, or less efficient, or both. On the other hand, if the title has been amended to show that it is sold out, that is deemed to be notification.
Q - If a vendor accepts my bid, can I change my mind?
A - Legally if you have made an offer and the vendor has accepted, there is a contract. If you change your mind you could be in breach of contract. This would be entirely a matter for you and the vendor.
Q - When I buy from a remainder dealer I can buy a small quantity and if they sell I can reorder. Can I do this here?
A - In theory, yes. If the title remains on display and hasn't been snapped up by other buyers, why not? This is just the same as buying from a remainder dealer. You buy a small quantity, but when you go back for more there are none left.
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